Kore AI integration node. Uses V1.4 WebSocket API
Parameters
name |
description | default |
|---|---|---|
| Address | Address of the Kore AI Service | wss://uat-platform.korebots.com/ |
| Target | Target path of the Kore AI Bot, appended to Address. | /agentassist/headless/api/v1/chat |
| Bot ID | Bot ID taken from the Kore AI interface. | empty |
| Ignore SSL Errors | Ignore SSL Errors, only useful for testing purposes. | true |
| Client ID and Client Secret Credential | OAuth credential used to authenticate with the service. The node uses the credential's Client ID and Client Secret to build and sign a JWT (see Requirements) for every call. | [Default] |
| Token Expiry Time (Seconds) | Expiry time, in seconds, for the JWT generated from the Client ID and Client Secret Credential. | 3600 |
| Token Credential (Deprecated) | An API Key Credential, only used for backward compatibility. | empty |
Inputs
Audio
None
Events
| name | description | known nodes that generate this event |
|---|---|---|
Every event that contains the Data.Text field |
Used for sending transcripts to Kore AI for analysis and guidance. | SR Http, SR WebSocket, Translate |
Outputs
Audio
None
Events
| name | description |
|---|---|
| Kore AI Response | This event is sent whenever Kore AI Acknowledges an incoming text. |
Remarks
Requirements
- A Kore Public API app needs to be created first. Please refer to the official Public API documentations for detailed steps.
- An App with the scope “AgentAssist Transcriptions” must be created.
- The node itself builds and signs a JWT for every call, using the credential's Client ID and Client Secret and the configured Token Expiry Time.
Project Structure
The Kore AI Node needs a Channel Switch node for determining which channel is the agent and which one is customer. Also an SR node for each channel for transcripts.
Supported flow types
Stream, Batch