These articles cover the everyday work of building and running a project: designing its flows, the values they work with, and how long conversation data is kept.
| Article | What it covers |
|---|---|
| Flows | The flows in a project, designing them, variables and context, every node in the palette, and the features a flow uses during a conversation: sentiment, real-time translation and multiple languages. |
| Data Retention Policy | How long sessions, execution details and AI Test results are kept, and when they are deleted. |
| VA User Manual | The PDF user manual for version 4.5. For current versions, use the articles in this knowledge base. |
To build intent-based conversations, see Virtual Agent.