--- title: "Welcome to SESTEK" slug: "welcome-to-sestek-1" description: "Welcome to Sestek" updated: 2026-09-24T10:56:36Z published: 2026-09-24T10:56:36Z canonical: "docs.sestek.com/welcome-to-sestek-1" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.sestek.com/llms.txt > Use this file to discover all available pages before exploring further. # Welcome to SESTEK ## Welcome to SESTEK SESTEK is an AI-powered product suite for customer service automation and intelligence. This documentation covers everything from API integration and deployment to day-to-day product usage — whether you're a developer connecting a speech recognition endpoint, a quality manager configuring evaluation forms, or an IT team standing up a new on-premises deployment. Use the search bar or the navigation on the left to find what you need. If you're new here, start with **Where to begin** below. ## Where to begin Not sure where to start? Choose the path that matches your goal. ### I'm setting up a new integration Start with the product's **About** page to understand capabilities, then follow the relevant integration guide below. → [Convert text to speech via API](https://docs.sestek.com/docs/tts-integration-methods) → [Transcribe speech to text via API](https://docs.sestek.com/docs/sr-integration-methods) → [Build a voice or chat agents](https://docs.sestek.com/docs/virtual-agent-first-project-guide) → [Build an audio processing pipeline](https://docs.sestek.com/docs/dataflow-integrations) → [Send your conversation recordings for detailed analysis](https://docs.sestek.com/docs/analytics-integrations) → [Translate conversations in your contact center](https://docs.sestek.com/docs/virtual-translator-about) ### I'm managing a customer service operation Start with Conversational Intelligence or Agent Assist depending on whether you need post-interaction analytics or real-time agent support. → [Conversational Intelligence — About](https://docs.sestek.com/docs/analytics-about) → [Agent Assist — About](https://docs.sestek.com/docs/rtg-about) → [AQM — About](https://docs.sestek.com/docs/aqm-about) → [Coaching — About](https://docs.sestek.com/docs/coaching-about) ### I'm evaluating Sestek for my organization Review the **Features** and **Packages** pages for each product. → [Conversational Intelligence — Packages](https://docs.sestek.com/docs/analytics-packages) → [AI Agents — Packages](https://docs.sestek.com/docs/agentic-ai-packages) → [Speech Recognition — Packages](https://docs.sestek.com/docs/sr-packages) → [Text-to-Speech — Packages](https://docs.sestek.com/docs/tts-packages) ### I'm deploying on infrastructure Review the platform deployment section and the requirements page for each product you're deploying. → [Platform Overview](https://docs.sestek.com/docs/platform-overview) → [Deployment Approaches](https://docs.sestek.com/docs/platform-deployment-approaches) → [High Availability & Disaster Recovery](https://docs.sestek.com/docs/high-availability-disaster-recovery) --- ## Products ### Agentic AI #### AI Agents Build and deploy autonomous AI agents that handle multi-step customer interactions across voice, chat, and IVR — without rigid flow dependencies. AI Agents uses a prompt-based design model with multi-agent orchestration, built-in safety controls, and full observability. **Key capabilities:** Multi-agent orchestration · RAG-based knowledge access · Agentic evaluation · Low-code flow designer · PII masking · Omnichannel deployment → [About](https://docs.sestek.com/docs/va-about) · [Features](https://docs.sestek.com/docs/virtual-agent-features) · [Packages](https://docs.sestek.com/docs/agentic-ai-packages) · [First Project Guide](https://docs.sestek.com/docs/virtual-agent-first-project-guide) #### Text-to-Speech Convert text to natural, human-like audio using neural voice models. Supports SSML customization, voice cloning, and a broad library of multilingual voices — deployable via REST API, WebSocket, or MRCP for IVR environments. **Key capabilities:** Natural neural voices · SSML support · Voice cloning · Multilingual synthesis · WebSocket streaming · Avaya, Genesys integrations → [About](https://docs.sestek.com/docs/tts-about) · [Supported Languages & Voices](https://docs.sestek.com/docs/tts-supported-languages-and-voices) · [Authentication](https://docs.sestek.com/docs/tts-authentication) · [Synthesize Text](https://docs.sestek.com/docs/tts-synthesize-text) · [SSML Tag Support](https://docs.sestek.com/docs/tts-ssml-tag-support) · [Postman Collection](https://docs.sestek.com/docs/tts-postman-collection) · [Best Practices](https://docs.sestek.com/docs/tts-best-practices) · [Packages](https://docs.sestek.com/docs/tts-packages) #### Speech Recognition Transcribe voice input with industry-leading accuracy across languages, accents, and audio conditions. Supports real-time streaming and file-based transcription with grammar-based and language-model-based recognition modes, context biasing, and custom vocabulary. **Key capabilities:** 98% accuracy · Multilingual models · Real-time WebSocket transcription · Custom vocabulary · Context biasing · Text normalization · MRCP and REST APIs → [About](https://docs.sestek.com/docs/sr-about) · [Supported Languages & Models](https://docs.sestek.com/docs/sr-supported-languages-and-models) · [Authentication](https://docs.sestek.com/docs/sr-authentication) · [Transcribe a File](https://docs.sestek.com/docs/sr-transcribe-a-file) · [Postman Collection](https://docs.sestek.com/docs/sr-postman-collection) · [Packages](https://docs.sestek.com/docs/sr-packages) --- ### Conversational Intelligence #### Analytics Automatically analyze 100% of customer interactions — calls, chats, and meetings — using speech recognition, sentiment analysis, and automated quality management. Surface coaching opportunities, compliance gaps, and customer experience trends without manual sampling. **Key capabilities:** Topic and category detection · Sentiment analysis · Real-time notifications · AI-generated conversation summaries → [About](https://docs.sestek.com/docs/analytics-about) · [Features](https://docs.sestek.com/docs/analytics-features) · [Packages](https://docs.sestek.com/docs/analytics-packages) · [Requirements](https://docs.sestek.com/docs/analytics-requirements) #### AQM Optimize quality management, improves workforce efficiency, and gains valuable customer information. **Key capabilities:** Automated quality scoring · Enhanced Employee Focus on Quality · Optimized Employee Workload Empowered QM Teams · Streamlined Operations for Employee Well-being → [About](https://docs.sestek.com/docs/analytics-about) · [Features](https://docs.sestek.com/docs/aqm-features) · [Packages](https://docs.sestek.com/docs/aqm-packages) #### Coaching Give supervisors a continuous, data-driven view of agent performance by combining quality evaluation results, acoustic metrics, and AI-generated coaching reports in a single interface. **Key capabilities:** Automatic performance segmentation · AI-generated individual coaching reports · Centralized evaluation feedback management → [About](https://docs.sestek.com/docs/coaching-about) --- ### Agent Copilot #### Agent Assist Surface the right knowledge at the right moment during live customer conversations. Agent Assist listens in real time and delivers intent-based suggestions, generative Q&A responses, and post-conversation automation — without requiring the agent to switch context. **Key capabilities:** Real-time intent detection · Generative Q&A · AI Agent mode · Post-conversation automation · LLM integrations · Performance insights → [About](https://docs.sestek.com/docs/real-time-guidance-about) · [Features](https://docs.sestek.com/docs/real-time-guidance-features) · [Packages](https://docs.sestek.com/docs/agent-assist-packages) · [Requirements](https://docs.sestek.com/docs/real-time-guidance-requirements) #### Virtual Translator Enable real-time, bidirectional speech translation in live customer conversations. Removes the language barrier between agents and customers without interrupting the conversation flow or requiring human interpreters. **Key capabilities:** Real-time speech translation · Multilingual customer support · Seamless agent experience → [About](https://docs.sestek.com/docs/virtual-translator-about) · [Features](https://docs.sestek.com/docs/virtual-translator-features) · [Supported Languages](https://docs.sestek.com/docs/virtual-translator-supported-languages) · [Packages](https://docs.sestek.com/docs/vt-packages) --- ## Most Read - [Conversational Intelligence — About](https://docs.sestek.com/docs/analytics-about) - [AI Agents — About](https://docs.sestek.com/docs/virtual-agent-about) - [Speech Recognition — Supported Languages and Models](https://docs.sestek.com/docs/sr-supported-languages-and-models) - [Text-to-Speech — Supported Languages and Voices](https://docs.sestek.com/docs/tts-supported-languages-and-voices) - [AI Agents — Requirements](https://docs.sestek.com/docs/virtual-agent-requirements) - [Text-to-Speech — Best Practices](https://docs.sestek.com/docs/tts-best-practices) - [AQM — Agentic Evaluation](https://docs.sestek.com/docs/ca-agentic-evaluation) ## Platform & Deployment SESTEK products are available as SaaS (Sestek-managed cloud) or on-premises (customer-managed Kubernetes). Both deployment models are supported with full documentation covering topology, prerequisites, monitoring, and high availability. → [Platform Overview](https://docs.sestek.com/docs/platform-overview) → [Security](https://docs.sestek.com/docs/platform-security) → [Scalability](https://docs.sestek.com/docs/platform-scalability) → [High Availability & Disaster Recovery](https://docs.sestek.com/docs/high-availability-disaster-recovery) ## Resources - [Support Services](https://docs.sestek.com/docs/customer-support-portal-guide) - [Cloud Security Statement](https://docs.sestek.com/docs/sestek-cloud-security-statement) - [Partner Portal](https://docs.sestek.com/docs/partner-enablement-guide) ## Related - [About](/virtual-agent-about.md) - [About](/sr-about.md) - [About](/virtual-translator-about.md) - [About](/tts-about.md) - [About](/real-time-guidance-about.md) - [About](/aqm-about.md) - [About](/analytics-about.md) - [About](/coaching-about.md)